At Pro-Ver (U.S.), LLC (referred to hereinafter as “Company,” “us” or “we”), we recognize that your privacy is important. This Policy discloses the privacy practices for Company’s family of Websites (collectively, the “Site”), as well as related products and services that we may offer to you (collectively referred to as the “Services”). This Policy also covers how personal and other information that we receive or collect about you is treated. Please read the information below to learn the following regarding your use of this Site.
If you have any questions about this Policy, please feel free to contact us at: firstname.lastname@example.org
IMPORTANT: BY USING THE SITE AND / OR THE OFFERINGS AVAILABLE ON THIS SITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE.
If you are a minor (under the age of 18), you can use the Site only in conjunction with, with the consent and / or under the supervision of your parents or legal guardians. If you are a minor, please do not submit any personal information to this website. IF YOU ARE 13 YEARS OR YOUNGER, PLEASE DO NOT USE THIS SITE OR ANY OF ITS SERVICES FOR ANY PURPOSE AT ANY TIME.
1. Types of Information We Collect
In order to better provide you with our products & services offered on the Site, we collect two types of information about our users: Personally Identifiable Information (“PII”) and Aggregate Information.
Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. When you engage in certain activities on this Site, such as registering for an account, downloading or purchasing a product or service, submitting content and / or posting content in the user forums, or sending us feedback, we may ask you to provide certain information about yourself.
Examples of PII may include your first and last name, email address, mailing address (including zip code), employer, job title and department, telephone and facsimile numbers and other identifying information. When ordering products or services on the Site, you may be asked to provide a credit card number and related information.
If you send us e-mails, letters or other personal correspondence, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
Aggregate Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our Site and what other sites may have directed you to us. This information, which is collected in a variety of different ways, is compiled and analyzed on both a personal and an aggregated basis. This information may include the Website’s Uniform Resource Locator (“URL”) that points to the site you just came from, which URL you go to after visiting our Site, what browser you are using, and your Internet Protocol (“IP”) address.
2. How We Collect and Use Information
We do not collect any PII about you unless you voluntarily provide it to us. However, you may be required to provide certain PII to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting a form or transmitting other information by telephone or letter; or (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. When processing certain information, such as payment information with affiliated banking institutions or payment processors, we encrypt the transaction, using Secure Socket Layer (SSL) encryption technology, in order to prevent your PII from being stolen or intercepted. Additionally, your credit card information is encrypted and stored on a restricted-access database that is away from our main Site and only accessible by authorized users. We may also retain the details of purchases and other transactions or payments made with us or with some of our business partners affiliated with the Site; however, we agree that we will only keep your payment source account number if we first obtain your consent.
We and / or our third party advertising partners may also collect certain Aggregate Information. For example, we may use your IP address to diagnose problems with our servers, software, to administer our Site and to gather demographic information. Our third party advertising partners may also provide us with aggregate, but not individual, reports that will tell us how many ads were presented and clicked upon at out Site.
We may also use an outside advertising partner to display banner advertisements on our Site. As part of their service, they may place a separate cookie on your computer. We will not provide any third-party advertising partners with any of your PII or information about your purchases. We and our third party ad server will collect and use Aggregate Information about you, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server and whether you responded to a particular ad. Other advertisers may also place banner ads on our Site in the same manner as above, but we will not disclose any PII to them.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some aspects of the Site may not function properly if you elect to disable cookies.
4. Release of Information
We will not sell, trade, or rent your PII to others. We do provide some of our product and service offerings through contractual arrangements made with affiliates, service providers, partners and other third parties (“Service Partners”). We and our Service Partners may need to use some PII in order to perform tasks between our respective sites, or to deliver products or services to you. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this Site, release your address information to the delivery service to deliver products that you ordered and provide order information to third parties that help us provide customer service.
Occasionally we may be required by law enforcement or judicial authorities to provide PII to the appropriate governmental authorities. In such cases, we will disclose PII upon receipt of a court order, subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
We may also provide Aggregate Information about our customers’ sales, traffic patterns, and related Site information to third party advertisers, but these statistics do not include any PII.
Finally, we agree that we will never use or share the PII provided to us by you in any way that violates or is otherwise unrelated to the means described in this Agreement without first providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
5. Updating and Correcting Information
We believe you should have the ability to access and edit the PII that you have provided to us. You may change any of your PII in your account online at any time, by linking to your account in accordance with instructions posted elsewhere on this Site. You may also access and correct your personal information and privacy preferences by emailing or writing us at:
Pro-Ver (U.S.), LLC
251 Little Falls Drive
Wilmington Delaware 19808
By e-mail: email@example.com
Attn: Privacy Compliance Officer
Please include your name, address, and / or email address when you contact us.
We encourage you to promptly update your PII if it changes. You may ask to have the information on your account deleted or removed; however, some information such as past transactions, logs of technical support calls or other information may not be deleted. In addition, it may be impossible to completely delete your information without some residual information because of backups. So that we may best serve you, you are responsible for ensuring that all PII you provide on the Site is maintained and kept current.
6. User Choices on Collection and Use of Information
We may from time to time send you email regarding new products and services that we feel may interest you. In addition, if you indicated upon registration that you are interested in receiving offers or information from us and our partners, we may occasionally call or send you direct mail about products and services that may be of interest to you. Only Company (or agents that work on behalf of Company and are under confidentiality agreements) will send you these solicitations, and only if you have previously indicated that you wish to receive them. If you do not want to receive solicitations from us, you can “opt-out” by accessing your account online editing your account information to no longer receive such offers and mailings.
You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. If you choose to reject all cookies, some parts of our Site may not work properly in your case.
7. Security of Your PII
At our Site you can be assured that we protect your PII consistent with current industry standards. We strive to take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of your PII. For example:
- • We work hard to ensure that the data we collect is reliable, accurate, complete and current. We encrypt all PII, in order to prevent unauthorized parties from viewing such information when it is transmitted to us. We also keep collected information and use it only for the purposes for which it was collected, or to comply with any applicable legal or ethical reporting or document retention requirements.
- • We limit access to PII to specific employees, contractors and agents who have a reasonable need to come into contact with your information. For example, we may provide members of our technical support team with limited access to your account in order to allow them to troubleshoot problems you may be having with the Site.
- • Additionally, we employ a number of physical, electronic, and procedural safeguards to protect PII. Our secure servers and our data centers are protected by industry-standard encryption, and our servers reside behind firewalls and employ high-level password protection.
- • Access by you to your PII is available through a password and unique customer ID selected by you. This password is encrypted. We recommend you not divulge your password to anyone.
- • Finally, we use information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to resolve disputes, troubleshoot problems, and enforce our Agreements.
In order to most effectively serve you, credit card transactions and order fulfillment are handled by established third party banking institutions and processing agents such as PayPal. They receive the information needed to verify and authorize your credit card or other payment information, and to process and ship your order. If you establish a credit account with us we collect information including your billing address, credit card number, and credit card expiration date, and any tracking information from checks or money orders. We use your address and billing information to bill you and provide associated support.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your PII, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Site cannot be and is not guaranteed.
You must be at least eighteen (18) years old to have our permission to use this Site. Protecting the privacy of children is especially important to us. For that reason, we never collect or maintain information at our Website from those we actually know are under thirteen (13) years of age, nor do we allow registration of users under the age of thirteen (13). We do not knowingly collect, use or disclose PII about minor visitors.
You should also be aware that when PII is voluntarily disclosed (i.e. your name, email address, etc.) in discussion forums or other public areas on this Site, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages (including unwanted spam messages) from third parties. Such activities are beyond our control and this Policy does not apply to such information.
In compliance with the Privacy Shield Principles, we commit to resolve complaints about our collection or use of your personal information. We have further committed to refer unresolved Privacy Shield complaints to the American Arbitration Association (“AAA”) located in the United States. If you do not receive timely acknowledgment of your complaint from us or if we have not resolved your complaint, please contact the AAA for more information or how to file a complaint.
Further, regarding data security and to prevent unauthorized access, maintain data accuracy and ensure the correct use of information we have established appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
This Site contains links to other third party websites. Please be aware that we do not claim any responsibility for the privacy practices of these third party sites. We encourage you to be aware when you leave our site and to take reasonable precautions when sharing your PII on third party websites.
Pro-Ver (U.S.), LLC
251 Little Falls Drive
Wilmington Delaware 19808
By e-mail: firstname.lastname@example.org